So if you turn your keys over to someone who claims to be a Valet, and then your car is stolen, are you at fault?
Or to rephrase, how much are you at fault?
If you see a website which looks like a reputable bank, and you give over all your info, how can you prove that it is genuine?
And if a bank has a reputation for "convenience" and your account gets frozen/flagged because you used an online tool which you have never used before-how convenient is it to prove that it was you?
If you must call an office only between 8-5 on weekdays (unlike their other offerings), and you end up spending an hour on the phone to get the right number, is that false advertising of convenience?
If the User Experience/Customer Experience is essentially a bait and switch routine, would that ever get reflected in a revision of the procedures? (Doubtful indeed)
Or to rephrase, how much are you at fault?
If you see a website which looks like a reputable bank, and you give over all your info, how can you prove that it is genuine?
And if a bank has a reputation for "convenience" and your account gets frozen/flagged because you used an online tool which you have never used before-how convenient is it to prove that it was you?
If you must call an office only between 8-5 on weekdays (unlike their other offerings), and you end up spending an hour on the phone to get the right number, is that false advertising of convenience?
If the User Experience/Customer Experience is essentially a bait and switch routine, would that ever get reflected in a revision of the procedures? (Doubtful indeed)
